Return and Refund Policy
Return and Refund Policy – Cour Varnier™
At Cour Varnier™, we want every customer to feel confident when shopping with us. This Return and Refund Policy explains how returns, refunds, exchanges, cancellations, and order issues are handled.
Please read this policy carefully before placing an order.
Return Window
Customers may request a return within 14 days of receiving their order.
To be eligible for a return, the item must be:
Unused
Unwashed
Unworn
In its original condition
In its original packaging where possible
Returned with any tags, labels, accessories, or protective materials included
Items that show signs of wear, damage, washing, odour, alteration, or misuse may not be accepted for return.
How to Request a Return
To request a return, please contact our customer support team at:
support@courvarnier.com
Please include:
Your full name
Your order number
The email address used at checkout
The item you wish to return
The reason for the return
Photos if the item is damaged, faulty, or incorrect
Once your request is reviewed, our customer support team will provide the next steps and return instructions where applicable.
Please do not send any item back before receiving return instructions from our team.
Customer Change of Mind
If you change your mind after receiving your order, you may request a return within 14 days of delivery.
After notifying us that you wish to cancel or return your order, the item should be sent back within the required return period.
Returned items must meet the eligibility conditions listed in this policy.
Return Shipping Costs
Unless the item is faulty, damaged, or incorrect, customers are responsible for return shipping costs.
Original shipping costs, if any, may not be refundable unless required by law or unless the return is due to an error on our part.
We recommend using a tracked shipping service when returning an item, as we cannot guarantee receipt of returns sent without tracking.
Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged, defective, or incorrect, please contact us as soon as possible at:
support@courvarnier.com
Please include your order number and clear photos of the issue.
If the item is confirmed to be faulty, damaged, or incorrect, we will provide an appropriate resolution. This may include a replacement, refund, store credit, or other solution depending on the circumstances and applicable consumer rights.
Non-Returnable Items
Certain items may not be eligible for return, including:
Items that have been worn, washed, used, altered, or damaged by the customer
Items returned without prior authorisation
Items without original tags or packaging where applicable
Personalised or custom-made items
Gift cards
Final sale items where clearly stated at the time of purchase, unless faulty or required by law
Refunds
Once your return is received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will be processed to your original payment method.
Please allow time for your bank, card provider, or payment provider to process the refund after it has been issued.
Refund Processing Times
Approved refunds are generally processed within 5–10 business days after the returned item has been received and inspected.
Depending on your payment provider, it may take additional time for the funds to appear in your account.
Exchanges
We may offer exchanges where stock is available.
If you need a different size, colour, or item, please contact us at:
support@courvarnier.com
If the requested replacement is unavailable, we may offer a refund, alternative item, or store credit where appropriate.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at:
support@courvarnier.com
We will do our best to assist you. However, once an order has been processed or dispatched, it may no longer be possible to cancel it before delivery.
If the order has already been shipped, you may need to wait until delivery and then request a return in accordance with this policy.
Refused Deliveries and Unclaimed Parcels
If a parcel is refused, not collected, or returned to us due to incorrect information provided by the customer, additional shipping fees or handling costs may apply.
Refunds for refused or unclaimed parcels may be reduced by any costs incurred, where permitted by law.
Late or Missing Refunds
If your refund has been approved but you have not received it yet, please first check with your bank, card issuer, or payment provider.
Processing times can vary depending on the payment method.
If you have completed these steps and still have not received your refund, please contact us at:
support@courvarnier.com
Your Statutory Rights
Nothing in this policy affects your statutory consumer rights under applicable UK law.
If an item is faulty, not as described, or not fit for purpose, you may have additional rights to a refund, repair, or replacement.
Contact Us
If you have any questions about returns, refunds, exchanges, or cancellations, please contact our customer support team:
support@courvarnier.com
