Returns & Refund Policy

Returns & Refund Policy

Returns & Refund Policy – Cour Varnier™

At Cour Varnier™, we are committed to offering premium-quality products crafted with care and attention to detail. Customer satisfaction remains one of our highest priorities.

Customer Support

If you have any questions regarding your order, products, or return request, our customer support team is available to assist you.

Please contact us by email, and we will respond as promptly as possible to provide the assistance you require.

Your Right to Cancel

If you are a customer located in the United Kingdom, you have the legal right to cancel your order within 14 days of receiving your goods under the Consumer Contracts Regulations 2013.

To exercise this right, you must notify us within the cancellation period. Once your cancellation request has been approved, you must return the item(s) within 14 days.

Returns Policy

We accept returns within 14 days of delivery, provided that the following conditions are met:

  • Items must be unused, unworn, and in their original condition.

  • Items must be returned in their original packaging.

  • Items must show no signs of damage, wear, alteration, or misuse.

  • Proof of purchase may be required.

Unless the item is faulty, damaged, or incorrectly supplied, customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as we cannot be responsible for returns lost during transit.

Faulty, Damaged or Incorrect Items

If you receive an item that is defective, damaged, or different from the product ordered, please contact us as soon as possible after delivery.

Where a manufacturing defect or fulfilment error is confirmed, we will offer an appropriate remedy, which may include:

  • A replacement item

  • A repair where appropriate

  • A full refund

In such cases, reasonable return shipping costs may also be reimbursed.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

Approved refunds will be processed to the original payment method within 3–5 business days. Depending on your payment provider, additional time may be required for the funds to appear in your account.

You will receive confirmation by email once the refund has been issued.

Non-Returnable Items

For hygiene, health, and safety reasons, certain products cannot be returned unless they are faulty.

These may include:

  • Underwear and intimate apparel

  • Sleepwear where hygiene seals have been removed

  • Earrings and certain jewellery items

  • Personal-use accessories

  • Any item showing signs of use, washing, or wear

This policy does not affect your statutory rights regarding faulty or misdescribed products.

Warranty

Our warranty covers manufacturing defects only.

The warranty does not cover:

  • Accidental damage

  • Improper use or storage

  • Normal wear and tear

  • Damage caused by failure to follow care instructions

  • Natural fading, discolouration, or material deterioration caused by environmental exposure, including sunlight, humidity, water, or chemicals

Items that have been altered, misused, or damaged through improper care will not be eligible for warranty claims.

Return Procedure

To request a return:

  1. Contact our customer support team and provide your order number.

  2. Await return authorisation and instructions.

  3. Return the item using a tracked shipping service.

  4. Once received, we will inspect the item and process your request.

Failure to follow the return procedure may result in delays in processing your return.

Our Commitment

Every Cour Varnier™ piece reflects a commitment to quality, craftsmanship, and timeless elegance.

We strive to provide a customer experience that reflects the standards of a premium brand through transparency, reliability, and exceptional service.